Shipping policy

Shipping & Delivery

premiummatten.shop ย |ย  Last updated: October 2026

Delivery areas & shipping costs

Delivery countries ๐Ÿ‡ฉ๐Ÿ‡ช ย Germany
๐Ÿ‡ฆ๐Ÿ‡น ย Austria
๐Ÿ‡จ๐Ÿ‡ญ ย Switzerland
๐Ÿ‡ง๐Ÿ‡ช ย Belgium
๐Ÿ‡ณ๐Ÿ‡ฑ ย Netherlands
๐Ÿ‡ซ๐Ÿ‡ท ย France
๐Ÿ‡ฎ๐Ÿ‡น ย Italy
๐Ÿ‡ช๐Ÿ‡ธ ย Spain
๐Ÿ‡ฎ๐Ÿ‡ช ย Ireland
๐Ÿ‡ฌ๐Ÿ‡ง ย United Kingdom
๐Ÿšš Free shipping to all delivery countries โ€“ no minimum order value. Shipped by DHL with tracking.
๐Ÿ‡จ๐Ÿ‡ญ ๐Ÿ‡ฌ๐Ÿ‡ง Switzerland and United Kingdom: Delivery is made duty and tax paid. You will not be charged any additional customs duties, taxes or fees on delivery.

Delivery time โ€“ Made-to-measure car mats

Every mat is made individually according to your vehicle details. The total delivery time is 4โ€“14 working days depending on the delivery country and is made up as follows:

Stage
Duration
Description
Order processing
1โ€“2 working days
Checking your vehicle details & receipt of payment
Production
1โ€“2 working days
Individually made for your vehicle model
Shipping (DHL)
2โ€“8 working days
Transport by DHL with tracking
Total
4โ€“12 working days
๐Ÿ‡ฉ๐Ÿ‡ช ๐Ÿ‡ฆ๐Ÿ‡น ๐Ÿ‡จ๐Ÿ‡ญ ย Germany, Austria, Switzerland
Total
7โ€“14 working days
๐Ÿ‡ง๐Ÿ‡ช ๐Ÿ‡ณ๐Ÿ‡ฑ ๐Ÿ‡ซ๐Ÿ‡ท ๐Ÿ‡ฎ๐Ÿ‡น ๐Ÿ‡ช๐Ÿ‡ธ ๐Ÿ‡ฎ๐Ÿ‡ช ๐Ÿ‡ฌ๐Ÿ‡ง ย Belgium, Netherlands, France, Italy, Spain, Ireland, United Kingdom
โš ๏ธ Please note: Production starts immediately after receipt of payment. Mats are made on working days only (Mondayโ€“Friday). There is no production and no delivery on Sundays and public holidays.

Delivery time โ€“ Non-personalised products (e.g. accessories)

A shorter delivery time applies to products that are not made individually:

Stage
Duration
Description
Order processing
1 working day
Checking & preparation for shipping
Shipping (DHL)
2โ€“5 working days
Transport by DHL with tracking
Total
up to 7 working days
๐Ÿ‡ฉ๐Ÿ‡ช ๐Ÿ‡ฆ๐Ÿ‡น ๐Ÿ‡จ๐Ÿ‡ญ ย Germany, Austria, Switzerland
Total
up to 14 working days
๐Ÿ‡ง๐Ÿ‡ช ๐Ÿ‡ณ๐Ÿ‡ฑ ๐Ÿ‡ซ๐Ÿ‡ท ๐Ÿ‡ฎ๐Ÿ‡น ๐Ÿ‡ช๐Ÿ‡ธ ๐Ÿ‡ฎ๐Ÿ‡ช ๐Ÿ‡ฌ๐Ÿ‡ง ย Belgium, Netherlands, France, Italy, Spain, Ireland, United Kingdom

Tracking

Once your order has been dispatched, you will automatically receive an email with your DHL tracking number. You can track the delivery status at any time at dhl.com.

Problems with your delivery?

If your delivery arrives damaged or does not arrive at all, please contact us promptly:

Contact Email: support@premiummatten.shop

Available: Monday to Saturday, 10:00โ€“17:00

Last updated: October 2026 ย |ย  premiummatten.shop ย |ย  support@premiummatten.shop