Withdrawal Instructions & Right of Withdrawal

premiummatten.shop  |  Last updated: October 2026

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the model withdrawal form provided below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Returning the goods

You shall send back the goods to the following address without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us:

The deadline is met if you send back the goods before the period of 14 days has expired. Please keep the proof of postage (with tracking number) as evidence of dispatch.

You will have to bear the direct cost of returning the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to goods made to individual specifications. Our car mats, boot mats and seat covers are individually cut and sewn according to the vehicle and specification details you provide. As these are goods that are clearly tailored to your personal needs, there is no statutory right of withdrawal pursuant to § 312g(2) no. 1 of the German Civil Code (BGB). Production begins immediately after receipt of payment.

Cancellation, termination and delivery problems

Cancellation before production has started

Get in touch as early as possible — a short email to hilfe@premiummatten.shop is sufficient. If production of your set has not yet started, we will stop it. For the services provided up to that point — accepting the order, checking your vehicle details, passing the order on to production — and for the payment fees that we cannot recover, we charge 10% of the purchase price; we will refund the remainder to you. You are entitled to prove that we have no claim at all or only a lower claim.

We work quickly: your details go into production immediately after receipt of payment, often as early as the next morning. In our experience, production can be stopped within the first 12 hours after the order is received — this is not a firm commitment, because cutting may start earlier depending on workload. If production is already under way, we will tell you without undue delay.

Termination during production

If production is already under way, you may terminate the order until it has been completed (§ 648 BGB in conjunction with § 650 BGB). The agreed remuneration then remains payable, less the expenses we save as a result and less whatever we acquire through other use of the goods. We assess these savings at a flat rate of 60%; 40% of the purchase price remains payable. You are entitled to prove that we have no claim at all or only a lower claim; we are entitled to prove a higher claim.

Once your set has been completed and handed over to the carrier, production is complete; termination under this section is then no longer possible. The provisions on delivery problems set out below apply.

If a parcel cannot be delivered

We will let you know by email, state the reason reported to us and ask you to confirm or correct your delivery address. As a rule, the parcel is delivered again, and we bear the cost of this.

If the failure to deliver is demonstrably due to a circumstance within your sphere of responsibility, we will charge you the additional expenses actually incurred by us as a result of the unsuccessful delivery attempt and the redelivery, but no more than €25.00. We only charge fees that third parties invoice to us, in particular the carrier's return freight and return handling charges; we do not charge our own handling or administrative costs. We will provide evidence of these costs on request. You are entitled to prove that no additional expenses or only lower additional expenses were incurred. It is for us to set out and prove that a delivery attempt was made at your address and that the reason lies within your sphere of responsibility.

If you do not want the parcel to be delivered again, please let us know in text form (e.g. by email). For items that are not vehicle-specific — such as organisers, car vacuums or boot storage boxes — you may withdraw from the contract; in that case, only the provisions of these withdrawal instructions apply, and we will not charge any further costs. For items made according to your vehicle details, there is no right of withdrawal; in that case, we will find a solution together with you and tell you in advance what it will cost.

If you take no action, nothing happens. Neither waiving redelivery nor failing to respond constitutes a termination or a withdrawal. In that case, the contract remains in force unchanged, and we will contact you again before any redelivery.

If you refuse to accept delivery

If you refuse to accept a parcel without withdrawing from or terminating the contract, the contract remains in force. The purchase price remains payable, and we will deliver again at your request.

We may claim reimbursement of the additional expenses actually incurred by us as a result of the unsuccessful offer of delivery and the return of the parcel (§ 304 BGB), but no more than €25.00. Here too, we only charge fees that third parties invoice to us and will provide evidence of them on request; you are entitled to prove that the costs were lower.

We will not charge you anything if you have withdrawn from the contract or still withdraw within the withdrawal period, if you were entitled to refuse (for example because the parcel was damaged, incomplete or incorrect), or if the reason is not demonstrably within your sphere of responsibility.

Model withdrawal form

If you wish to withdraw from the contract, please complete this form and send it by email to hilfe@premiummatten.shop:

Last updated: October 2026  |  premiummatten.shop  |  hilfe@premiummatten.shop