General Terms and Conditions

premiummatten.shop  |  Last updated: May 2026

§ 1 Basic provisions

The following terms and conditions apply to all contracts that you conclude with us as the provider (Handelswerk Limited) via the online shop premiummatten.shop. Any deviating terms and conditions of the customer shall not be recognised unless we expressly agree to their application in writing.

For the purposes of these Terms and Conditions, a consumer is any natural person who enters into a legal transaction for a purpose that can be attributed neither to their trade or business nor to their self-employed professional activity. A trader is any natural or legal person or partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its trade, business or self-employed professional activity.

§ 2 Conclusion of the contract

The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue.

You can first place our products in the basket without obligation and correct your entries at any time before making your binding purchase. By clicking the order button, you place a binding order for the goods contained in the basket.

The order confirmation is sent by email immediately after the order has been submitted. With this email, we accept your offer and the purchase contract is concluded.

§ 3 Custom-made goods

Our car mats are made individually to your vehicle details. As these are made-to-measure goods, the right of withdrawal is excluded pursuant to § 312g(2) no. 1 of the German Civil Code (BGB). Please check your details (vehicle model, year of manufacture, specification) carefully before placing your order.

Production begins immediately after receipt of payment. Cancellation is no longer possible after that point.

§ 4 Prices, shipping costs and payment terms

All prices are in euros and include statutory VAT. Shipping is free of charge – with no minimum order value.

The following payment methods are available:

• Credit card (Visa, Mastercard)
• PayPal
• Klarna (Pay now, Pay later, Pay in instalments)
• Apple Pay
• Google Pay

The invoice amount is due immediately upon completion of the order. In the event of late payment, we are entitled to charge default interest at the statutory rate.

§ 5 Delivery and delivery time

We deliver to Germany, Austria and Switzerland. Shipping is free of charge via DHL with shipment tracking.

There are no deliveries on Sundays and public holidays. Orders containing several items are shipped together in a single consignment; the delivery time is determined by the item with the longest production time.

§ 6 Retention of title

The goods delivered remain our property until payment has been made in full.

§ 7 Legal guarantee and liability for defects

The statutory rights in respect of defects apply. For consumers, the limitation period for defects is two years from delivery of the goods. For traders, the limitation period for defects is one year from delivery of the goods.

If there is a defect, please contact us within 14 days of receipt, providing photos and your order number:

§ 8 Limitation of liability

We accept unlimited liability for damage resulting from injury to life, body or health, and for damage resulting from an intentional or grossly negligent breach of duty.

In the event of a breach of essential contractual obligations (cardinal obligations) through simple negligence, our liability is limited to the foreseeable damage typical of the contract. Otherwise, liability for simple negligence is excluded.

§ 9 Data protection

Your personal data is collected and processed in accordance with our Privacy Policy, which you can access on our website at any time.

§ 10 Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer dispute resolution body. However, we endeavour to settle disputes amicably – please contact us directly in the first instance.

§ 11 Choice of law and place of jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence.

The place of jurisdiction for merchants and legal entities under public law is the registered office of the provider. In all other respects, the statutory rules on jurisdiction apply.

Customer information

1. Identity of the seller

2. Conclusion of the contract

The contract is concluded via the online shop premiummatten.shop. The language of the contract is German. The contract text is not stored separately after the purchase; your order details will be sent to you by email.

3. Essential characteristics of the goods

Please refer to the respective product descriptions in the online shop for the essential characteristics of our products – in particular material, dimensions and vehicle compatibility.

4. Prices and payment terms

All prices stated are final prices including statutory VAT. Shipping is free of charge. Payment can be made by credit card, PayPal, Klarna, Apple Pay or Google Pay.

5. Delivery terms

We deliver to Germany, Austria and Switzerland. Shipping is free of charge via DHL with shipment tracking. The total delivery time is approx. 7–12 working days (production + shipping).

6. Statutory liability for defects

Liability for material defects is governed by the statutory provisions. For consumers, the legal guarantee period is two years from delivery of the goods.

7. Code of conduct

We have not subscribed to any specific code of conduct.

Last updated: May 2026  |  premiummatten.shop  |  hilfe@premiummatten.shop